Terms & Conditions
Effective Date: March 10, 2025
Welcome to defocs.com (“we”, “our”, “us”, or the “Site”). By accessing or using this website, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use the Site.
1. Use of the Website
You agree to:
- Use the Site only for lawful purposes
- Not misuse, disrupt, or harm the website or services
- Not duplicate, reproduce, sell, or exploit any content without written permission
We reserve the right to restrict or terminate access to the site if misuse is detected.
2. Products & Licensing
We sell digital illustration files and design assets.
By purchasing a product, you are granted a non-exclusive, non-transferable license to use it, depending on the license stated on the product page.
Unless otherwise specified:
- ✅ You may use the illustrations for personal or commercial use
- ❌ You may not resell, share, or redistribute the original files as-is
Please read the individual product license for any specific restrictions.
3. Purchases & Payments
- All prices are in USD (or as otherwise shown)
- Payments are securely processed through trusted third-party gateway
- You are responsible for providing accurate billing information
4. Cancellation & Refund Policy
At Defocs, we create and sell digital products such as illustrations, clipart, and design assets. Because all our items are delivered electronically, we do not offer refunds once a purchase has been completed and the download link has been accessed.
No Refunds on Digital Downloads
Due to the nature of digital content, all sales are final. Once files are delivered, they cannot be returned, and we are unable to provide refunds.
Exceptions (Rare Cases)
We may offer a refund only in the following rare situations:
- You purchased the same product multiple times by mistake
- The files are corrupted or incomplete, and we’re unable to fix the issue
- There was a technical problem that prevented you from receiving the product
In these cases, please contact us within 7 days of purchase with your:
- Order number
- Email address
- Explanation or screenshot of the issue
Email: support@defocs.com
Exchanges
We do not offer exchanges, but if you accidentally purchased the wrong item and haven’t downloaded it, reach out to us — we’ll try to help.
Still Have Questions?
We’re here to help. Contact us anytime at support@defocs.com and we’ll respond as quickly as possible.
5. Account Responsibility
If you create an account:
- You are responsible for maintaining its confidentiality
- You agree to provide accurate, complete information
- We reserve the right to suspend accounts that violate these terms
6. Intellectual Property
All content on defocs.com — including illustrations, logos, text, and design — is protected by copyright and belongs to defocs.com or its content creators.
You may not:
- Reproduce or exploit any part of the site or its products without permission
- Claim ownership of the illustrations or use them in a misleading way
7. Cookies & Tracking Technologies
We use cookies to improve your experience. These may:
- Remember your preferences or login info
- Help us analyze website traffic (e.g., via Google Analytics)
- Deliver personalized advertising (e.g., via Google Ads)
By using this site, you agree to our use of cookies. You can disable cookies in your browser settings, though some features may not work as intended.
For full details, refer to our Privacy Policy.
8. Limitation of Liability
We do our best to ensure smooth service, but:
- We are not liable for any direct or indirect damages resulting from your use of the site or products
- We do not guarantee compatibility of digital products with all software or devices
9. Modifications to Terms
We may update these Terms at any time. Changes will be posted on this page with the updated effective date. Your continued use of the site means you accept the new terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.
11. Contact Us
If you have any questions or concerns, feel free to contact:
Email: support@defocs.com
Website: https://defocs.com/contact-us/